Category: Site News
Issues with Checkout Fixed / New Site Launch
Thanks to some customers who chatted with us to let us know the checkout was failing, we addressed the issue. It turns out the Google Address Autocomplete plugin we were using had started to fail but it was a silent failure server side which resulted in the inability to type in a shipping address. In…
Paypal Disabled – Other Payment methods still available.
With some of our recent sales, it seems we have been a target for hacked Paypal accounts. Thankfully Paypal has been good about protecting us as a seller so we have not lost any money yet, however it does put stress on our account and ties funds up for extended periods of time. Due to…
Availability for Nvidia Professional Cards – H100, A100, L40S, etc
We have been asked this question countless times in the past few months since we do supply professional series Nviida (and AMD) cards to customers. We generally don’t advertise the full range of Nvidia professional on the site since most of the sales do come from emails and calls, however we did post the H100…
Shipping Rate Changes
We have been utilizing a plugin to calculate live rates from UPS for international locations, however after some customer feedback we realized some of the rate calculations seemed to be extremely high. After some troubleshooting we decided to revert to rates for known locations that make more sense for available products. It’s not going to…
The real cost of providing credit card/pay later and refunds..
As with any online store that’s fairly new to the market, in this case a move into the retail space where Wholesale was all we provided for years, you end up learning a lot about how to manage payments, and access to payment methods for customers. One of those is access to credit cards and…
Affrim, AfterPay, Klarna Enabled providing multiple pay later methods
After numerous customer requests and some time we enabled Affirm, AfterPay, and Klarna via Stripe so now these are supported in addition to the other payment methods already on the site. Our first customer utilized Affirm while in the process of adding, given that I expect they will be popular. As always if you have…
Warehouse Locations and Shipping
A number of customers have asked where products ship from, completely understandable since it helps customers choose the shipping method they might use… We ship all of our New products from CA, we use a 3rd party logistics provider to handle warehousing and shipping and they handle packing, tracking of serial numbers (yes all shipments…
Discounts for Bitcoin / Ethereum Payments
The site pricing is built around credit card payments, so to provide more value to those that want to pay via ACH/Wire or Crypto Currency those payment methods have a 3% discount, it can add up with larger orders or higher priced products. If any questions reach out as always.
Sapphire Reference 7900 XTX (21322-01-20G) – No Cost Replacement with Sapphire PULSE 7900 XTX
The ongoing issues with some AMD reference 7900 XTX has resulted in a handful of customer returns. The issue is such that if it’s going to happen you will know within the first hour of running the GPU, if it doesn’t happening almost immediately, then the cooler is flush and mated properly to the ASIC…
Back Order Option – What does it mean
On a small number of products back orders are allowed. We do this when we have incoming inventory and know we will be able to ship product in the next 7-10 days, this allows customers to get orders in to reserve units. This is especially true with in demand items, like the Sapphire 7900 XTX…